ProProfs Help Desk
Help Desk Software Engineered for Customer Delight
ProProfs Help Desk is a cloud-based help desk solution designed to help businesses take complete control over their customer service process. Customer service agents can manage customer issues or complaints via live chat, email, help center, web forms, and multiple other channels.
Pricing of ProProfs Help Desk
Essentials:
/agent/month
- Offer delightful support with shared inboxes and basic help desk features.
Premium:
/agent/month
- A complete help desk solution with unlimited inboxes and advanced features like ticket routing
- child tickets
- API
- white label & more.
Enterprise:
- For advanced support teams needing multiple users
- enterprise security
- custom integrations & automations
- SSO
Key Features of ProProfs Help Desk
- Help Desk Management
- Incident Management
- Issue Tracking
- Knowledge Base
- Live chat system
- Saas help desk software
- Third Party Integration
- Ticket Management
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Email,Live Chat,Online (Ticket)
Customization:
Yes
Languages Support:
Who uses ProProfs Help Desk
StartUps
SMEs
Agencies
Enterprises
Company Details
- Company Name: ProProfs Help Desk
- Website: Visit Website
- Headquarter:
Santa Monica, California United States
- Social Media:
Description
With an easy-to-use interface, agents can quickly track the progress of issues and see who is working on which ticket. Moreover, you can create canned email responses to respond to routine customer inquiries quickly.
ProProfs Help Desk users can even create a self-service knowledge base to allow customers to find solutions at their own pace and reduce the ticket volume. On the other hand, support managers can quickly review performance by tracking help desk metrics such as CSAT, ticket response time, ticket resolution time, pending tickets, etc. In addition to this, robust automation capabilities will allow your team to speed up the issue resolution process and delight customers.
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ProProfs Help Desk Complete Help Desk Software Comparisons
We know that you are facing difficulty to find the best Help Desk Software for your organization. As the fastest-growing Software Marketplace, We have examined ProProfs Help Desk Vs WorkHub Tasks and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of ProProfs Help Desk Vs WorkHub Tasks based on 30+ factors so that you can make the best decision to automate your Business.
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We know that you are facing difficulty to find the best Help Desk Software for your organization. As the fastest-growing Software Marketplace, We have examined Deskxpand Vs ProProfs Help Desk and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of Deskxpand Vs ProProfs Help Desk based on 30+ factors so that you can make the best decision to automate your Business.
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We know that you are facing difficulty to find the best Help Desk Software for your organization. As the fastest-growing Software Marketplace, We have examined Freshservice Vs ProProfs Help Desk and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of Freshservice Vs ProProfs Help Desk based on 30+ factors so that you can make the best decision to automate your Business.
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We know that you are facing difficulty to find the best Help Desk Software for your organization. As the fastest-growing Software Marketplace, We have examined ServiceNow ITSM Vs ProProfs Help Desk and prepared an evaluation report based on Pricing, Interface, Deployment type, Integration, Reviews, Features specifications and other crucial aspects. We are helping you by providing the detailed report of ServiceNow ITSM Vs ProProfs Help Desk based on 30+ factors so that you can make the best decision to automate your Business.
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FAQ's
The user group of ProProfs Help Desk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
ProProfs Help Desk has 3 plans,
- Essentials: USD 10 /agent/month
- Premium: USD 15 /agent/month
- Enterprise: USD 0
The key featuers of ProProfs Help Desk are as follows :
- Help Desk Management
- Incident Management
- Issue Tracking
- Knowledge Base
- Live chat system
- Saas help desk software
- Third Party Integration
- Ticket Management
ProProfs Help Desk pricing model : Yearly,Monthly
ProProfs Help Desk is Online Software.
Yes
ProProfs Help Desk offers Phone,Email,Live Chat,Online (Ticket) support.
