Freshdesk
Cloud-based Customer Support Software
0.0
Deliver exceptional customer service with Freshdesk Online Customer Support and Help Desk. Freshdesk is the customer support software that gives you everything you need to delight your customers.
Pricing of Freshdesk
- FREE for Unlimited agents
- Email Support Channel
- Standard Phone Channel
- Knowledge Base
- Social Support Channels
- Community Forums
- Game Mechanics
- Sprout+
- Blossom+
- Live Chat Channel
- Multiple Products
- Multilingual Support
- Includes features of Pro plan
- plus
- Unlimited products
- Sandbox
- Easily manage agent shifts across time zones
- Assist bot
- Email bot
- Audit log (Freddy)
- Skill-based routing
- Knowledge base approval workflow (Freddy)
- Flexible knowledge base hierarchy (Freddy)
- IP range restriction (Freddy)
- Auto-triage (Freddy)
- Article suggester
- Canned response suggester
- AI-powered social signals
- Custom Metrics
- Report Sharing
- Includes features of Add-ons
- Includes features of Pro plan
- plus
- Unlimited products
- Sandbox
- Easi
- Includes features of Growth plan
- plus
- Multiple products
- Includes up to 5000 Collaborators
- Round-robin routing
- Custom Roles
- Custom objects
- Custom Reports and Dashboards
- Segment customers for personalized support
- Customer journey
- Canned forms
- Manage versions in knowledge base
- Community forums
- Extendable API Limits
- CSAT surveys & reports
- Multiple SLA policies & business hours
- SLA reminder & escalation
- Multilingual knowledge base
- Custom apps
- Average handling Time (AHT)
- Custom Metrics
- Report Sharing
- Includes features of Free plan
- plus
- Automations
- Collision Detection
- 1000+ marketplace apps
- In-depth helpdesk report
- SLA management & business hours
- Custom Email Server
- Custom Ticket Views
- Custom ticket fields & status
- Custom SSL
- Easily track time spent by agents on tickets
- 24x5 phone support
- Email bot
- Chatbots
- Voicebot consume bot sessions
- Scheduling Dashboard
- Time Tracking
- Map View
- Offline Availability
- iOS and Android Apps
- Analytics
- Includes features of Free plan
- plus
- Automations
- Collision De
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
- Email bot
- Chatbots
- Voicebot consume bot sessions
- Integrated ticketing across email and social
- Ticket Dispatch
- Knowledge Base
- Ticket Trend Report
- Out-of-the-box analytics and reporting
- Choose your data center location
- Team collaboration
- 24x7 email support
- Email bot
- Chatbots
- Voicebot consume bot
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Key Features of Freshdesk
Key Features:
Key Specification
Who uses Freshdesk
StartUps
SMEs
Agencies
Enterprises
Company Details
| Company Name: | Freshdesk |
|---|---|
| Headquarter: | California United States |
| Website: |
Visit Website 
|
| Social Media: |
Freshdesk Description
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Frequently Asked Questions (FAQs)
Q. Who are the main user group of Freshdesk?
The user group of Freshdesk are as follows :
- Startups
- SMEs
- Agencies
- Enterprises
Q. How much does Freshdesk cost?
Freshdesk has 7 plans,
- SPROUT INR 0
- BLOSSOM INR 999
- GARDEN INR 1499
- Enterprise USD 95 /User/Month
- Pro USD 59 /User/Month
- Growth USD 18 /User/Month
- Free USD 0
Q. What are the main features of Freshdesk?
The key featuers of Freshdesk are as follows :
- Cataloging/Categorization
- Collaboration Tools
- Full Text Search
- Knowledge Management
- Multi-Language
- Self Service Portal
- Customizable Branding
- Reporting/Analytics
- Customizable Templates
- Feedback Management
Q. What pricing model does Freshdesk support?
Freshdesk pricing model : Yearly,Monthly
Q. Is Freshdesk is online or offline?
Freshdesk is Online Software.
Q. Is customization possible in Freshdesk?
Yes
Q. What type of support does Freshdesk provide?
Freshdesk offers Phone,Email,Live Chat,Online (Ticket) support.
Q. What type of guides provided by Freshdesk for training?
Freshdesk provides Video Guides,Blogs,Webinars,Infographics,Case Studies for the software training.
