eStreamDesk is a flexible platform that enables the helpdesk team to quickly and deftly manage a large number of requests from various services. eStreamDesk is designed to streamline the email support process by automatically converting incoming emails into tickets and assigning them according to predefined rules. eStreamDesk also integrates directly with Twitter, so that every tweet becomes a support ticket. This can save a lot of time by avoiding the need to answer the same questions repeatedly. In addition, eStreamDesk's knowledge base feature allows you to create a highly targeted, information-rich resource for your users.
Pricing of eStreamDesk
FREELANCER
USD 0
- 1 Agent Free
- 3 Months Data Retention
- Ticketing System
- Knowledge Base
- Rebrandable
- Use Your Domain
- 1 Agent Free
- 3 Months Data Retention
- Ticketing System
- Knowledge Base
- Rebrandable
- Use Your Domain
SMALL BUSINESS
USD 29
/Month
- 5 Agent Free
- 6 Months Data Retention
- SSL encryption
- Reports
- Realtime desktop notifications
- Includes features of Freelancer pan
- 5 Agent Free
- 6 Months Data Retention
- SSL encryption
- Reports
- Realtime desktop notifications
- Includes features of Freelancer pan
PROFESSIONAL
USD 75
/Month
- 10 Agent Free
- 1 Year Data Retention
- Realtime chat
- Custom languages
- Custom ticket fields
- Theme customization
- Full audit log
- Includes features of Small Business pan
- 10 Agent Free
- 1 Year Data Retention
- Realtime chat
- Custom languages
- Custom ticket fields
- Theme customization
- Full audit log
- Includes features of Small Business pan
ENTERPRISE
USD 212
/Month
- 25 Agent Free
- 2 Years Data Retention
- Facebook integration
- Twitter integration
- E-mail passthrough
- Custom SSL cert
- Includes features of Professional pan
- 25 Agent Free
- 2 Years Data Retention
- Facebook integration
- Twitter integration
- E-mail passthrough
- Custom SSL cert
- Includes features of Professional pan
Key Features of eStreamDesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses eStreamDesk
Personal
SMEs
Enterprises
Company Details
- Company Name: eStreamDesk
- Website: Visit Website
- Headquarter: NA,
- Social Media:
Description
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FAQ's
Q. Who are the main user group of eStreamDesk?
The user group of eStreamDesk are as follows :
- Personals
- Enterprises
- SMEs
- SMEs
Q. How much does eStreamDesk cost?
eStreamDesk has 4 plans,
- FREELANCER USD 0
- SMALL BUSINESS USD 29 /Month
- PROFESSIONAL USD 75 /Month
- ENTERPRISE USD 212 /Month
Q. What are the main features of eStreamDesk?
The key featuers of eStreamDesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does eStreamDesk support?
eStreamDesk pricing model : Onetime(Perpetual License)
Q. Is eStreamDesk is online or offline?
eStreamDesk is Online Software.
Q. Is customization possible in eStreamDesk?
No
Q. What type of support does eStreamDesk provide?
eStreamDesk offers Business Hours,Online (Ticket) support.
Q. What type of guides provided by eStreamDesk for training?
eStreamDesk provides Help Guides,Blogs,Video Guides for the software training.
