Plumsail HelpDesk
By Plumsail HelpDesk
Onetime(Perpetual License)
Not Available
Platform:
Plumsail HelpDesk is an advanced help desk tool that allows you to generate tickets and get reports on your support team's performance. E-mail communications from your customers display in HelpDesk right away, and you can automate repetitive activities using triggers and schedules. With the assistance of a unique web-widget for external sites, customers can submit tickets without leaving your site. You can customise triggers, ticket views, templates, forms, reports, statuses, and the appearance of your HelpDesk with Plumsail. Users can provide solutions to the most frequent queries to assist their consumers using the knowledge base. With your HelpDesk data, you can evaluate the efficiency and intensity of HelpDesk use, each agent's own productivity, identify the most active requesters, and do other types of data analysis too with Plumsail HelpDesk. Additionally, using Microsoft Flow, you can connect your help desk to social media and other sources.
Pricing of Plumsail HelpDesk
Plumsail HelpDesk
USD 0
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
- Support channels
- Ticket management
- Knowledge base
- Agent efficiency
- Automation
- Reporting
- Customization
- Security
Key Features of Plumsail HelpDesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Plumsail HelpDesk
SMEs
Enterprises
Company Details
- Company Name: Plumsail HelpDesk
- Website: Visit Website
- Headquarter: NA,
- Social Media:
Description
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FAQ's
Q. Who are the main user group of Plumsail HelpDesk?
The user group of Plumsail HelpDesk are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Plumsail HelpDesk cost?
Plumsail HelpDesk has 1 plans,
- Plumsail HelpDesk USD 0
Q. What are the main features of Plumsail HelpDesk?
The key featuers of Plumsail HelpDesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does Plumsail HelpDesk support?
Plumsail HelpDesk pricing model : Onetime(Perpetual License)
Q. Is Plumsail HelpDesk is online or offline?
Plumsail HelpDesk is Online Software.
Q. Is customization possible in Plumsail HelpDesk?
No
Q. What type of support does Plumsail HelpDesk provide?
Plumsail HelpDesk offers Online (Ticket) support.
Q. What type of guides provided by Plumsail HelpDesk for training?
Plumsail HelpDesk provides Help Guides,Blogs,Video Guides for the software training.
