Wowchat is an online chat tool that the user can install on their website to enhance Customer Service, thus getting more satisfaction and loyalty from their customers. Wowchat enables automatic routing coming chat requests to the best-suited agent, thus allowing the user to help their customers faster. Users can revert their customers with predefined responses and improve the speed with which communication is done with the customers. The tool provides a Live-Chat system, thus improving real-time support for the customers. Agents can also view chat-history to have better communication. They can also configure the route chat requests to various agents based on product type or case category. For online portal and website visitors, the tool also offers a proactive chat feature. Users can set roles and permissions, thus specifying granular access to control the chat features. Wowchat works as a team, thus enhancing communication and making sense of the massive amount of data. The tool helps the user turn interactions into trusting and lasting relationships.
Pricing of Wowchat
Standard
USD 5
/User/Month
- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Proactive Chat
- Support Simultaneous chat Windows
- Concurrent Chat sessions
- Chat History
- Unlimited Departments
- Email Support
- Dynamic Routing Rules
- Multi-Language Support
- Proactive Chat
- Support Simultaneous chat Windows
Key Features of Wowchat
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses Wowchat
SMEs
Enterprises
Company Details
- Company Name: Wowchat
- Website: Visit Website
- Headquarter:
Wilmington, Delaware United States
- Social Media:
Description
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Wowchat Screenshots
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FAQ's
Q. Who are the main user group of Wowchat?
The user group of Wowchat are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does Wowchat cost?
Wowchat has 1 plans,
- Standard USD 5 /User/Month
Q. What are the main features of Wowchat?
The key featuers of Wowchat are as follows :
- Agent Scheduling
- Call Me Option
- Co-Browsing
- Knowledge Database
- Offline Form
- Persistent Chat
- Shortcut Messages
- Visitor Targeting
- Video Chat
- Transfers
Q. What pricing model does Wowchat support?
Wowchat pricing model : Onetime(Perpetual License)
Q. Is Wowchat is online or offline?
Wowchat is Online Software.
Q. Is customization possible in Wowchat?
No
Q. What type of support does Wowchat provide?
Wowchat offers Online (Ticket) support.
Q. What type of guides provided by Wowchat for training?
Wowchat provides Help Guides,Blogs,Video Guides for the software training.
