CRMdesk is a web-based help desk software that is very efficient for knowledgebase management and customer support automation over the Internet. The system is deployed as a cost-effective hosted solution to manage and analyze all of your customer requests from a centralized location. CRMdesk is scalable enough to grow with your business needs, from small companies to large enterprises, and from specific manufacturers to vertical business integration.
Pricing of CRMdesk
Standard Edition
USD 0
- 5 Customer Service Representatives: $49
- 10 Customer Service Representatives: $75
- 25 Customer Service Representatives: $149
- Unlimited Customer Service Representatives: $249
- 24/7 customer support included
- Free lifetime upgrade
- Unlimited amount of customers
- Highly customizable: Ability to change Customer Desk appearance.
- Integration with your website: Application is specially designed and developed to allow fast and complete integration with existing customer's website.
- Multilingual user interface:
Professional Edition
USD 0
- 5 Customer Service Representatives: $75
- 10 Customer Service Representatives: $99
- 25 Customer Service Representatives: $199
- Unlimited Customer Service Representatives: $299
- Discussion Forum: Customer's community where they can find solutions
- advices
- discussions and friends.
- Idea Exchange: Dedicated "ideas" forum for customers to post
- vote
- comment and see what is planned to deliver.
- SSL security option: Secure customer communication through the Customer Desk site using 128-bit encryption.
- FAQ
Key Features of CRMdesk
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Online (Ticket)
Customization:
No
Languages Support:
English
Who uses CRMdesk
SMEs
Enterprises
Company Details
- Company Name: CRMdesk
- Website: Visit Website
- Headquarter: NA,
- Social Media:
Description
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FAQ's
Q. Who are the main user group of CRMdesk?
The user group of CRMdesk are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does CRMdesk cost?
CRMdesk has 2 plans,
- Standard Edition USD 0
- Professional Edition USD 0
Q. What are the main features of CRMdesk?
The key featuers of CRMdesk are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does CRMdesk support?
CRMdesk pricing model : Onetime(Perpetual License)
Q. Is CRMdesk is online or offline?
CRMdesk is Online Software.
Q. Is customization possible in CRMdesk?
No
Q. What type of support does CRMdesk provide?
CRMdesk offers Online (Ticket) support.
Q. What type of guides provided by CRMdesk for training?
CRMdesk provides Help Guides,Blogs for the software training.
