HelpNinja is a simple, effective tool for executing helpdesk related tasks. It doesn't have complicated portals and ticket IDs, so it's a simple, informative way of conversation between the client and his customer base. The communication window resembles emails, but it's entirely secured with a powerful backup system to eliminate loss of data. All conversations across different teams, brands and emails are accessible via a single login and platform. The mailboxes are all a click away from efficient categorisation and management. The customer conversations can be collaborated on by active team members who can effectively categorise and divide assignments according to urgency. Workflows allow businesses to set up automation and handle tasks with enough accuracy and speed. Additional features include notifications via email and Slack. Clients can also keep a track of their customer experiences with real-time satisfaction ratings. Advanced search helps in keeping a track of important emails, conversations and customers, besides monitoring answers related to customer-generated queries with smart keyboard shortcuts.
Pricing of HelpNinja
Samurai
USD 35
/Month
- Agents: 3
- Mailbox: 3
- Docs site: 1
- Saved replies
- Social Inbox
- Reports
- Collaboration tools (tags
- notes)
- Live Chat
- Agents: 3
- Mailbox: 3
- Docs site: 1
- Saved replies
- Social Inbox
- Reports
- Collaboration tools (tags
- notes)
- Live Chat
Ronin
USD 59
/Month
- Agents: 5
- Includes features of Samurai plan
- Mailboxes: 3
- Docs site: 2
- Agents: 5
- Includes features of Samurai plan
- Mailboxes: 3
- Docs site: 2
Yamabushi
USD 119
/Month
- Agents: 10
- Includes features of Ronin plan
- plus
- Mailbox: 5
- Docs site: 2
- Agents: 10
- Includes features of Ronin plan
- plus
- Mailbox: 5
- Docs site: 2
Key Features of HelpNinja
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Business Hours,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses HelpNinja
SMEs
Enterprises
Company Details
- Company Name: HelpNinja
- Website: Visit Website
- Headquarter: India ,
- Social Media:
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HelpNinja Video
HelpNinja Screenshots
User Reviews Write a Review
FAQ's
Q. Who are the main user group of HelpNinja?
The user group of HelpNinja are as follows :
- Enterprises
- SMEs
- SMEs
Q. How much does HelpNinja cost?
HelpNinja has 3 plans,
- Samurai USD 35 /Month
- Ronin USD 59 /Month
- Yamabushi USD 119 /Month
Q. What are the main features of HelpNinja?
The key featuers of HelpNinja are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does HelpNinja support?
HelpNinja pricing model : Monthly,Yearly
Q. Is HelpNinja is online or offline?
HelpNinja is Online Software.
Q. Is customization possible in HelpNinja?
No
Q. What type of support does HelpNinja provide?
HelpNinja offers Business Hours,Online (Ticket) support.
Q. What type of guides provided by HelpNinja for training?
HelpNinja provides Help Guides,Blogs for the software training.
