SympoQ is a help desk system that is built to manage and automate customer service and support activities from a single place. It is quick and easy to set up, and is customizable to fit the needs of your business. The customer portal is accessible 24/7 and allows customers to search for solutions from the knowledge base. This results in increased loyalty from customers.
Pricing of SympoQ
Concept
USD 0
/Month
- 100 tickets
- 1000 events
- Ticket Management
- Agent Portal
- Email Ticketing
- Basic Support
- 12 Months of Data Retention
- Real-Time Reports
- Report Builder
- Workflow Rules
- Custom Submission Fields
- from $0.20 / Ticket
- from $0.20 / 10 Events
- 100 tickets
- 1000 events
- Ticket Management
- Agent Portal
- Email Ticketing
- Basic Support
- 12 Months of Data Retention
- Real-Time Reports
- Report Builder
- Workflow Rules
- Custom Submission Fields
- from $0.20 / Ticket
- from $0.20 / 10 Events
Team
USD 79
/Month
- 300 tickets
- 3000 events
- Includes features of Concept plan
- plus
- Dedicated Customer Portal
- Knowledgebase
- Scheduled Actions
- Unlimited Workspaces
- Ticket Update Fields
- from $0.25 / Ticket
- from $0.30 / 10 Events
- 300 tickets
- 3000 events
- Includes features of Concept plan
- plus
- Dedicated Customer Portal
- Knowledgebase
- Scheduled Actions
- Unlimited Workspaces
- Ticket Update Fields
- from $0.25 / Ticket
- from $0.30 / 10 Events
Premium
USD 325
/Month
- 1000 tickets
- 10000 events
- Includes features of Team plan
- plus
- Intelligent solutions
- Bulk Import Customers
- Email Conversion Placeholders
- from $0.25 / Ticket
- from $0.15 / 10 Events
- 1000 tickets
- 10000 events
- Includes features of Team plan
- plus
- Intelligent solutions
- Bulk Import Customers
- Email Conversion Placeholders
- from $0.25 / Ticket
- from $0.15 / 10 Events
Key Features of SympoQ
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Specification
Other Categories:
Deployment:
Cloud Hosted
Customer Support:
Phone,Online (Ticket)
Customization:
No
Languages Support:
English
Who uses SympoQ
Personal
SMEs
Company Details
- Company Name: SympoQ
- Website: Visit Website
- Headquarter: NA,
- Social Media:
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FAQ's
Q. Who are the main user group of SympoQ?
The user group of SympoQ are as follows :
- Personals
- SMEs
- SMEs
Q. How much does SympoQ cost?
SympoQ has 3 plans,
- Concept USD 0 /Month
- Team USD 79 /Month
- Premium USD 325 /Month
Q. What are the main features of SympoQ?
The key featuers of SympoQ are as follows :
- Automated Routing
- Community Forums
- Document Storage
- Incident Management
- Knowledge Base
- Known Issue Management
- Multi-Channel Communication
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Ticket Management
- Macros (Templated Responses)
- Customizable Branding
- Contract (SLA Management)
- Alerts (Escalation)
- Live Chat
Q. What pricing model does SympoQ support?
SympoQ pricing model : Onetime(Perpetual License)
Q. Is SympoQ is online or offline?
SympoQ is Online Software.
Q. Is customization possible in SympoQ?
No
Q. What type of support does SympoQ provide?
SympoQ offers Phone,Online (Ticket) support.
Q. What type of guides provided by SympoQ for training?
SympoQ provides Help Guides,Blogs for the software training.
